Policies
Please read our booking policies...
Cancellations
Please provide at least 24 hours’ notice if you need to cancel. Cancellations made with less than 24 hours’ notice may result in your deposit being forfeited.
No-Shows
If you do not attend your appointment and have not contacted us, a no-show fee will apply. Repeated no-shows may require payment in full before future bookings.
Late Arrivals
Please arrive on time. Arriving more than 10 minutes late may mean your appointment needs to be shortened, adjusted or cancelled, depending on availability. Your deposit may be forfeited if the appointment cannot go ahead.
Deposits
A deposit is required to secure your appointment. Deposits are deducted from the final balance and are non-refundable when our cancellation policy has been breached.
Refunds
Payments and deposits are non-refundable once a service has been completed, except where there is an issue with the service that Vela Studio is unable to resolve. Retail products must be unused and in their original condition for any eligible return.
Rescheduling
Appointments cannot be rescheduled. If you need to change your appointment, you must cancel it in accordance with our cancellation policy and book a new appointment. A new deposit will be required to secure the new booking.
Patch Testing
Patch tests are required for applicable services where indicated. It is the client’s responsibility to complete any required patch test within the recommended timeframe. We reserve the right to refuse a service if a required patch test has not been completed.
Hygiene
For the health and safety of all clients, please attend appointments clean and free from contagious skin, nail or eye conditions. We reserve the right to refuse or modify a service where it would be unsafe to proceed.
Service Dissatisfaction & Corrections
If you are unhappy with your service, please contact us within 48 hours. We will assess the issue and, where appropriate, offer a correction. Corrections must be completed within the timeframe advised by Vela Studio. Refunds are not automatically offered where a correction can reasonably resolve the issue.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash. They may only be used towards services or products at Vela Studio and are subject to the expiry date stated on the voucher. Lost or stolen vouchers cannot be replaced unless proof of purchase can be provided.
Vela Studio reserves the right to update these policies when necessary. By booking an appointment, you confirm that you have read and agreed to these policies.